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for first time visitors only

A gift from our family to yours.

Your first order includes our hand-crafted double wall tasting glass (valued at $15) complimentary. Plus 15% off at check out.

14-Day satisfaction guarantee. No risk.

Refund policy

Montealegre Coffee

Effective Date: February 8, 2026

At Montealegre Coffee, we stand behind the quality of our products and aim to operate with transparency and fairness. This Refund Policy explains how returns, refunds, and exchanges are handled when you purchase from montealegrecoffee.com (the “Website”).

1. All Sales Final on Consumable Goods

Due to the perishable and consumable nature of coffee products, all sales are final, except where otherwise required by applicable law.

We do not accept returns or exchanges for:

  • Opened coffee products

  • Used or partially consumed items

  • Products damaged due to improper storage after delivery

This policy is consistent with California health and safety standards.

2. Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To be eligible for a replacement or refund, you must:

  • Email us at sebastian212az@gmail.com

  • Include your order number

  • Provide clear photos of the damaged or incorrect item and packaging

Once verified, we will, at our discretion:

  • Issue a replacement at no additional cost, or

  • Issue a refund to the original payment method

3. Lost or Missing Shipments

If your order is marked as delivered by the carrier but you did not receive it, please notify us within 7 days of the delivery confirmation.

We are not responsible for:

  • Incorrect addresses provided by the customer

  • Delays or losses caused by the shipping carrier

However, we will make reasonable business efforts to assist in resolving the issue.

4. Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please note:

  • Refund processing times vary by payment provider

  • It may take 5–10 business days for the refund to appear on your statement

  • Shipping fees are non-refundable, unless required by law

5. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once fulfillment begins, cancellations are not possible.

To request a cancellation, contact us immediately at sebastian212az@gmail.com.

6. No Refunds for Taste Preferences

Coffee is an agricultural product, and flavor profiles may vary by roast, batch, or origin. We do not issue refunds based on personal taste preferences.

7. Legal Compliance (California)

Nothing in this policy limits or excludes rights that cannot be waived under California law. Where applicable, statutory consumer rights will prevail.

8. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on the Website.

9. Contact Information

For refund-related inquiries, please contact:
📧 sebastian212az@gmail.com