Refund policy
Montealegre Coffee LLC · Last updated: October 2026
Our promise: 14 days to love your first order, or get your money back.
We want you to enjoy every cup. If you don't love your first order for any reason, including taste, tell us within 14 days of delivery, send the coffee back, and we'll refund you.
1. What's covered. Your first order on montealegrecoffee.com, whether it's a one-time order or the first delivery of a subscription. Any reason counts, including taste. The guarantee applies once per customer.
2. When the 14 days start. On the day your order is delivered, as shown in the carrier's tracking.
3. How to return your coffee.
- Email hello@montealegrecoffee.com within 14 days of delivery with your order number. Telling us what didn't work helps, but it's optional.
- We'll reply with return instructions.
- Send the coffee to: Montealegre Coffee LLC, 1014 South Westlake Blvd 14-190, Westlake Village, CA 91361. Please include your order number.
4. What we refund, and when. We refund the price you paid for the coffee to your original payment method. Original shipping fees aren't refunded, and return shipping is paid by the customer. We send your refund within 5 business days of receiving your return. Your bank may take 5–10 business days to show it.
5. Damaged, defective or wrong items. Email hello@montealegrecoffee.com within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, shipping included, your choice. No need to send these back, and they don't count toward the guarantee.
6. Lost packages. If tracking says delivered but you can't find it, check around your door and with neighbors, then email us within 14 days. If tracking hasn't moved in 10 business days, tell us too. We'll work with the carrier and replace or refund your order.
7. Subscriptions. Your subscription renews automatically until you cancel. Skip or cancel anytime online in your account, or email hello@montealegrecoffee.com. No fees, no minimum orders. If a renewal was charged and hasn't shipped, email us and we'll cancel and refund it in full. The 14-day guarantee covers your first subscription delivery only, if it's your first order with us.
8. Canceling a one-time order. Email us as soon as you can. If it hasn't shipped, we'll cancel and refund in full. If it has, and it's your first order, the 14-day guarantee still applies.
9. Not covered by the guarantee. Orders after your first; requests more than 14 days after delivery; coffee that isn't returned; coffee bought from another store or reseller.
10. Your rights. Nothing here limits rights you have under California or other law that can't be waived.
Contact: hello@montealegrecoffee.com · Montealegre Coffee LLC, 1014 South Westlake Blvd 14-190, Westlake Village, CA 91361